Yale Workday Program: Communications & Change Management

  • Working with internal staff and a team from Deloitte to implement a Workday Financials ERP system for Yale.
  • Create a smooth, transparent, informative (and supportive) informational scheme to keep faculty, students, staff, and administrators aware of ongoing and upcoming changes to vital Yale functions.
  • Managed content delivery to educate the Yale community about ongoing Workday implementation efforts (existing and forthcoming).
  • Established timelines and a content strategy for cross-functional team communications as well as segmented content and messaging for the wider university audience.
  • Wrote/deployed emails, website updates and other communications timed to major milestones and important changes.